One booth, two promises

At the shop

A bumper job is booked into the only paint booth at 1 p.m. A second car is already prepped, but its trim clip is on backorder until tomorrow. Both customers expect Friday pickup.

Set up the demo

Give the presenter two repair orders, one booth and separate customer promises. Set the late clip as a parts hold on only the second car.

Run the handoff

1. Have the production lead move the ready job into paint. Ask an advisor looking at the other job to identify the missing part and its owner.
2. Move the clip ETA back a day. Require the advisor to explain the revised promise before sending the customer a message.

Where AutoHound fits

AutoHound’s production board brings parts status, stage, assignment and promise risk together. Use this case to see whether the board and the advisor’s view tell the same story. Read the AutoHound field guide.

What to record

A visible production board does not itself prove finite-capacity scheduling. Ask to see any automatic booth-conflict rule you intend to rely on. Write down the role, screen and document that prove the result.