The wrong-side lamp

At the shop

A sedan needs a left lamp. The delivery contains the right lamp, billed at $312. The vendor agrees to a $300 credit after a $12 restocking charge. The correct lamp arrives on a separate invoice.

Set up the demo

Bring a purchase order, an invoice, a return authorization and a credit memo. Use different document numbers; a search by the original invoice should still find the return.

Run the handoff

1. Receive the shipment as an exception. Return the wrong lamp and order its replacement. Ask parts staff to show what is physically available to fit.
2. Post the $300 memo on a later date. Have accounting trace the remaining $12 without reducing the correct lamp’s cost.

Where AutoHound fits

AutoHound describes purchase orders, invoice matching, return authorizations and allocation of vendor credit memos. Ask the parts lead to work the queue while accounting checks the cost trail. Read the AutoHound field guide.

What to record

A part marked returned and a credit marked received are two different events. Look for separate dates and evidence. Write down the role, screen and document that prove the result.